Auto reply to price questions on Instagram

What to change before you turn it on

The trigger comes ready: a DM that the AI reads as a price question, on any message of the conversation. Nothing is sent until you turn the scenario on.

Check six things before you go live:

1. The starting price. "Prices start from €49." is an example. Type your real starting price, or the line that fits what you sell.
2. The price list address. The "Price list" card points to an example inro.social address with UTM tags. Paste the address of your own price page. The UTM link generator builds a tagged address if you want these visits labelled in your analytics.
3. The WhatsApp address. The "Continue on WhatsApp" card holds an example chat link. Paste your own WhatsApp chat link.
4. The buttons and the reminder. Rename "Send the link", "Chat on WhatsApp" or "Have you checked the link yet?" if your customers talk differently. You can also change the 2-hour wait before the reminder.
5. The question the AI looks for. The trigger holds a sentence that describes a price question. If your customers ask in other words, change that sentence to match.
6. The settings and the folder. The template stops for a person as soon as you reply to them by hand. This is the "Interrupt when you reply manually" setting, and it is on. Rename the "Prices: clicked" folder if you keep one list per product line.

Best tips for your scenario

• Give your real starting price, in one line. Lead with the number and keep the rest short.
• Tell your two taps apart. Both buttons put people in "Prices: clicked". Add a second folder step on the WhatsApp branch, or rename the folder, so you know who wanted the list and who wanted to talk.
• Reply by hand from the folder. Open "Prices: clicked" in your inbox every day and write to the people who looked. Your message also stops the automation for that person, so the reminder does not land in the middle of your chat.
• Put it in a priority folder with your other DM automations. A priority folder is a folder of automations where only the highest one in the list runs when several match the same DM. A message like "how much for 50 guests?" may match this template and a quote template at once, so a priority folder keeps one answer per message.
• Keep price comments on a separate automation. This template listens to DMs. When people ask "how much?" under a post, the comment to DM feature sends them the answer in a DM, and you stop asking people to write "DM for price".
• Add a reminder to the WhatsApp branch if you want one. As built, only the price list card follows up. Add a message step after the 2 hours on the WhatsApp card to match it.

FAQ

How do I answer price questions on Instagram automatically?

Use a DM trigger that spots a price question by its meaning. This template replies with your starting price and two buttons, one for your price list and one for a WhatsApp chat. Everyone who taps goes into a folder, and one reminder follows if the price list stays unopened.

Does it only work when someone writes "price"?

No. The AI reads the meaning of the message, so "how much?" and "what does it cost?" are the kind of wording it is meant to catch. If your customers ask differently, change the sentence in the trigger.

What if the person does not tap anything?

After the price list card, they get one reminder 2 hours later if they have not tapped. If nobody taps either button within 6 hours of your first message, nothing more is sent.

Does it stop when I reply myself?

Yes, for that person. As soon as you write to them, the automation stops, so the reminder does not follow your own answer.