Terms of Service

These Terms of Service (“Terms”) govern access to and use of the Inrō platform (the “Service”) operated by Edgar SAS (“Edgar”, “we”, “us”, or “our”).

By accessing or using the Service, you agree to be bound by these Terms.

1. Company Information

Edgar SAS
RCS Compiègne 920 349 073
20 rue des Maraîchers, 60700 Pontpoint, France

Contact: privacy@inroapp.com

2. Eligibility and Use

The Service is intended for business use.

By using the Service, you represent that:

• You are acting on behalf of a legal entity or for professional purposes
• You have the authority to bind that entity to these Terms
• You are at least 18 years old or legally able to enter into binding agreements

3. Description of the Service

Inrō provides tools to:

• Manage and automate Instagram conversations
• Store and organize contact data
• Run campaigns and workflows
• Analyze interactions and conversions

The Service may evolve over time.

Certain features allow you to save, publish or share a configuration of the Service — including automation scenarios, campaigns, AI agent instructions, message content and templates — so that other users can copy or use it. In these Terms, any such configuration that you make available to another user, whether through a public template listing, a shareable link, or any other means, is referred to as Shared Content.

4. Account and Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities conducted under your account
• Ensuring that your use of the Service complies with applicable laws and platform rules (including Meta/Instagram policies)

You are solely responsible for the data you input or process through the Service.

5. Data and Processing

5.1 When using the Service:

• You act as data controller for your contacts and end users
• Edgar SAS acts as a data processor on your behalf

5.2 You warrant that:

• You have a lawful basis to collect and process personal data
• You have provided required notices and obtained any necessary consents

5.3 You further warrant that:

• each recipient of a message sent through the Service has opted in to receive messages from you, or you otherwise have a lawful basis to contact them;
• the content of your messages complies with the consumer protection, advertising, and unfair commercial practices laws applicable in the recipient's country of residence, in addition to the laws applicable to you.

6. Acceptable Use

6.1 General. You agree not to use the Service for unlawful, harmful, deceptive or abusive purposes, to send unsolicited messages, to violate third-party rights or the policies of any platform the Service connects to (including Meta and Instagram), or to interfere with or disrupt the Service.

6.2 Prohibited offers and content. Without limiting 6.1, you must not use the Service to promote, distribute or solicit payment for:

• schemes presenting income, earnings, commissions or investment returns that are guaranteed, fabricated, or not reasonably substantiated;
• pyramid schemes, chain referral schemes, or recruitment-driven earnings programmes;
• products or services that do not exist, are not available on the terms stated, or that you are not able or authorised to supply;
• offers relying on fabricated testimonials or social proof, invented scarcity, or false time-limited pricing.

6.3 Impersonation. You must not use the Service to impersonate any person, business or brand, to misrepresent your affiliation with any person or organisation, or to present an automated conversation as originating from a product, service or automated agent that does not exist or that you do not operate.

6.4 Shared Content. You are responsible for all Shared Content you make available, to the same extent as if you had used it yourself. You must not publish or share Shared Content that would breach these Terms if used, or that is designed, described or marketed to enable another person to breach them.

We may review, refuse, unpublish, or disable access to any Shared Content and any associated link at any time and without notice. We are under no obligation to review Shared Content, and we do not endorse Shared Content published by users. Shared Content published by a user is not part of Inrō's curated template library.

6.5 Enabling others. You must not instruct, train, assist, or sell or supply any course, kit, template, configuration or service to another person for the purpose of enabling use of the Service in breach of these Terms. This applies whether or not you personally send any message or operate any automation through the Service.

6.6 Accounts. You must not create or operate accounts for the purpose of single-use or disposable deployment of content, or to distribute a single automation across multiple accounts in order to obscure its origin, evade rate limits or platform controls, or frustrate enforcement. You must not create or use an account to circumvent a suspension or termination applied to you or to any account you control or have controlled.

Where accounts share technical or behavioural signals — including but not limited to email address, payment instrument, IP address, device, connected Instagram business account, or substantially identical automation content — we may treat them as related accounts for the purposes of these Terms.

6.7 Investigation. You instruct us to access, review and retain your account content, including automation configurations, Shared Content and message content, where we reasonably consider it necessary to investigate a suspected breach of these Terms, to comply with the policies of a connected platform, or to comply with a legal obligation. This is an instruction for the purposes of section 5.

6.8 Enforcement. We may suspend or terminate access in the event of a breach, in accordance with section 13.

7. Third-Party Services

The Service relies on third-party providers (e.g. Meta, OpenAI, Stripe).

We are not responsible for:

• Changes or interruptions in third-party services
• Decisions or restrictions imposed by such providers

8. Fees and Payment

Certain features require payment.

• Fees are specified at the time of purchase
• Payments are processed via third-party providers (e.g. Stripe)
• Unless otherwise stated, fees are non-refundable

9. Intellectual Property

All rights, title, and interest in the Service remain the property of Edgar SAS.

You retain ownership of your data.

You grant Edgar SAS the right to process your data solely to provide the Service.

10. Availability

We strive to ensure availability of the Service but do not guarantee uninterrupted or error-free operation.

The Service may be modified, suspended, or discontinued at any time.

11. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided “as is” and “as available”
• Edgar SAS disclaims all warranties, express or implied
• Edgar SAS shall not be liable for indirect, incidental, or consequential damages

Total liability shall not exceed the amounts paid by you in the preceding 12 months.

12. Indemnification

You will indemnify and hold harmless Edgar SAS against any claim, demand, proceeding, loss, damage, fine, penalty or expense (including reasonable legal fees) brought by or arising from a third party, to the extent it arises out of:

• your use of the Service;
• the content of messages sent through the Service using your account;
• Shared Content you have made available;
• your breach of these Terms or of any applicable law or platform policy.

This includes claims brought by message recipients, by consumer protection, data protection or other regulatory authorities, and by platform providers on which the Service depends.

13. Suspension and Termination

13.1 You may stop using the Service at any time.

13.2 We may suspend or terminate your access, in whole or in part, where you are in breach of these Terms, or for legal, security, or platform-compliance reasons.

13.3 We may act immediately and without prior notice where we reasonably believe that the conduct in question is unlawful, is fraudulent or deceptive toward message recipients, causes or risks harm to third parties, or places at risk our access to, or standing with, a platform on which the Service depends.

13.4 Where we identify related accounts under section 6.6, we may apply suspension or termination to all of them on the basis of a reasonable assessment of the shared signals, without separately notifying or individually adjudicating each account.

13.5 In connection with a suspension or termination, or independently of one, we may:

• remove, unpublish or disable any Shared Content and any associated links;
• revoke or disconnect the Service's access to any connected Instagram or third-party account, independently of the status of your Inrō account;
• decline to process further messages or automations.

13.6 Following termination, you must not create or use a new account, or use an account controlled by another person, to access the Service, unless we have agreed in writing. We may prevent re-registration using the signals listed in section 6.6.

13.7 No refund is due in respect of a termination for breach.

13.8 Records and reporting. Following suspension, termination or deletion of an account, we may retain account records, the automation and Shared Content configurations and message content connected to the breach, and connected platform identifiers, for as long as necessary to establish, exercise or defend legal claims, to comply with legal obligations, and to prevent recurrence. We may report accounts, content and conduct that we reasonably believe to breach these Terms to Meta and other platform providers, to payment providers, and to competent regulatory or law enforcement authorities. Retention is further described in our Privacy Policy.

13.9 Sections 5, 9, 11, 12, 13.8 and 15 survive termination.

14. Precedence of Agreements

In the event of a conflict between these Terms and any specific agreement (e.g. enterprise contract, negotiated terms), the specific agreement shall prevail.

15. Governing Law

These Terms are governed by the laws of France.

Any dispute shall fall under the jurisdiction of the competent courts.

16. Changes

16.1 We may update these Terms from time to time.

16.2 Where a change materially affects your rights or obligations, we will notify you in advance by email or through the Service, and specify the date on which the change takes effect. Changes take effect prospectively. Continued use of the Service after the effective date constitutes acceptance.

16.3 Changes required for legal, regulatory or security reasons may take effect immediately.

17. Contact

For any questions:

privacy@inroapp.com

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