Tidio is a customer service platform: website live chat, a help desk, and the Lyro AI agent, with Instagram as one channel in a support inbox. Inrō is purpose-built for Instagram DM automation and sales. For an Instagram growth funnel rather than website support, Inrō is the fit.
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Tidio is a customer service platform built around website live chat, a help desk, and its Lyro AI agent, used by more than 300,000 businesses. Lyro resolves up to 67% of support questions from your help content, Flows is a visual builder for website lead-gen and conversion, and a shared inbox handles conversations across live chat, email, Messenger, Instagram, and WhatsApp. It is strongest for e-commerce and SMB customer support, with Shopify actions and 120+ integrations. Instagram is one channel in Tidio's support inbox rather than the focus, and it offers a free plan with paid tiers priced around billable conversations and Lyro usage.
Inrō is an Instagram-first DM automation and AI agent platform for businesses that treat Instagram as a real sales channel. It captures intent from comments, Story replies, Lives, mentions, inbound DMs, and click-to-DM ads, then qualifies each lead, answers questions, and books or sells through an AI agent that speaks in your brand voice. Every conversation feeds a full Instagram CRM with tags, segments, and DM campaigns, plus 8,000+ integrations through Make. Inrō is a Meta-approved Tech Provider with built-in pacing and safety. Where most tools stop at a single auto-reply, Inrō runs the whole funnel from first touch to paying customer.
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Tidio
Free plan available
Free
€0/mo · 100 active contacts, 3 automations, no credit card, 50 AI credits
Pro
from €12.99/mo · 500+ active contacts, unlimited automations, AI agent included
Unlimited contacts in the CRM on every plan. You pay only for contacts activated in automations. Pro includes a 14-day free trial.
See full pricing →Lyro AI (from about $32.50/month) and Flows (from about $24.17/month) can be added or bought standalone. Pricing is based on billable conversations, Lyro conversations, and Flows visitors, and annual billing gives two months free.
Inrō's own benchmark data across Instagram DM automations.
Tidio and Inrō solve different problems, so many businesses run both. Keep Tidio for website live chat and customer support, and add Inrō on Instagram to qualify and convert followers in the DM with comment-to-DM, story replies, DM campaigns, and an Instagram CRM. Connect your Instagram account through the official API and set up your Inrō AI agent, and let Tidio's Lyro handle support questions while Inrō runs the Instagram sales funnel. If all you need on Instagram is to answer support DMs in a shared inbox, Tidio's Instagram channel covers that.
Choose Inrō if Instagram is your main channel and you want to qualify and convert in the DM, with comment-to-DM, story replies, DM campaigns, and an Instagram CRM, starting free. Choose Tidio if you want a customer service platform for your website and channels: live chat, a help desk, and the Lyro AI agent that resolves support questions, with Instagram connected as one support channel. Many businesses use both.
Inrō, if Instagram is your main channel and your goal is sales and growth. It is purpose-built for Instagram, with comment-to-DM, story replies, DM campaigns, an AI agent that qualifies and converts, and an Instagram CRM. Tidio is better if you want website live chat and customer support, with Instagram connected as one channel in a support inbox.
Tidio is a customer service platform used by over 300,000 businesses. It combines website live chat, a help desk, the Lyro AI agent that resolves up to 67% of support questions, and Flows for website conversion, with a shared inbox across live chat, email, Messenger, Instagram, and WhatsApp. It is strongest for e-commerce and SMB customer support.
Tidio connects your Instagram account so you can receive and reply to DMs in its shared inbox, and its Lyro agent can answer questions there. It is not built for Instagram growth automation like comment-to-DM lead magnets, story replies, or outbound DM campaigns, which is what Inrō is designed for.
Yes. Tidio has a free plan with live chat, ticketing, 50 Lyro AI conversations, and Instagram and other channel integrations. Inrō also has a free plan covering 100 active contacts, 3 automations, 3 DM campaigns, and 50 AI Agent credits. Both are free to start.
Tidio prices around billable conversations, Lyro AI conversations, and Flows visitors. Paid plans start at about $24 a month for Starter and $49 for Growth, with Plus from $749 and custom Premium, and Lyro and Flows can be added or bought standalone. Inrō prices per active contact with unlimited messaging and starts at €12.99 a month.
They are both AI agents but built for different jobs. Lyro is tuned to resolve customer support questions from your help content and deflect tickets, which it does very well. Inrō's AI agent is built to qualify leads and convert followers into customers on Instagram.
Yes. Tidio's Instagram, Messenger, and WhatsApp integrations use the official Meta channels, so they avoid the risk of unofficial bots. Inrō also runs on the official Instagram API and adds pacing controls that keep activity within safe limits.
For Instagram sales and growth, Inrō. It gives you comment-to-DM, story replies, DM campaigns, an AI agent that qualifies and converts, and an Instagram CRM, with a free plan and pricing from €12.99. Tidio remains the better choice if you want a customer support platform with website live chat and a help desk.
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