Best ManyChat alternatives: quick overview

Why people switch from ManyChat

Here are the most common reasons teams start looking elsewhere.

1) Contact-based pricing gets expensive fast

You end up paying for contacts sitting in your CRM even if you are not actively messaging them.

2) Support can feel slow when something breaks

When automations are tied to launches, a delayed reply hurts.

3) Broadcasts are be unreliable

Teams move when campaigns do not deliver consistently or performance drops.

4) They want more Instagram-first automation

a tool that feels built around Instagram workflows, not adapted to them.

How to choose the right alternative

Use this checklist and you will avoid most bad buys.

Instagram automation coverage

Do you need:

• Comment-to-DM
• DM auto replies
• Story replies and mentions
• AI-detected intent in DMs and comments

Automation depth

Be honest about what you need:

• Simple triggers and funnels
• Smarter intent handling and flexible replies
• Routing and handoff rules that do not break

Team inbox features

If you have more than one person touching the inbox, look for:

• Assignment and permissions
• Conversation history and notes
• Tags, SLAs, reporting

Integrations

If you sell, you will want at least one of:

• Shopify
• A CRM
• Zapier or Make
• Webhooks

Pricing predictability

Many tools price by contacts, seats, or usage. Pick what matches how you grow so you do not get surprised during a launch.

Compliance and reliability

Avoid anything that asks for your Instagram password. Stick to official connections.

The top ManyChat competitors and alternatives

1) Inrō

Best for: turning Instagram engagement into qualified conversations and outcomes in DMs.

Pros

• Built for DM conversion, not just replies
• Strong for lead capture, booking, selling, and follow-up logic
• Works well when you want AI-led replies without losing control

Cons

• If you only need a content calendar for scheduling and approvals, this is more than you need

Pricing

• Tiered pricing based on features and usage patterns. Check the current plans for the latest.

2) Chatfuel

Best for: a visual, structured way to automate Instagram comments and DMs.

Pros

• Strong “builder” experience for setting up flows
• Good coverage of common Instagram triggers
• Solid choice if you want clear logic and quick deployment

Cons

• If you want a deeper CRM-style layer and proactive campaign workflows, you may want something more conversion-first

Pricing

• Tiered plans, usually based on feature level and scale.

3) respond.io‍

Best for: teams that need a serious inbox with routing, workflows, and integrations.

Pros

• Strong team inbox features (assignment, routing, visibility)
• Workflows for automating replies, routing, and processes
• Good option if Instagram is part of a broader support and sales stack

Cons

• Can feel heavy if you are a solo creator who just wants one comment-to-DM flow

Pricing

• Tiered plans with team and volume considerations.

4) UChat

Best for: omnichannel chat automation across platforms including Instagram and WhatsApp.

Pros

• Flexible, “build it your way” approach
• Supports many channels in one place
• Useful if you want one builder for multiple messaging apps

Cons

• More options usually means more setup and more things to maintain

Pricing

• Tiered pricing, often based on channels and features.

5) Chatbase

Best for: AI support bots trained on your business content, mainly for web chat (and some messaging channels).

Pros

• Fast way to stand up a support assistant trained on your docs and site
• Useful for deflecting repetitive questions
• Good option if your “chatbot” need is more website support than Instagram growth

Cons

• Not a specialist Instagram DM automation platform for comment-to-DM funnels

Pricing

• Tiered, often based on usage and features.

6) Botpress

Best for: teams that want a custom AI assistant with more control and monitoring.

Pros

• Highly flexible
• Strong if you have a specific workflow and want to design it precisely
• Good tooling for building and monitoring agents

Cons

• More technical than plug-and-play DM automation tools

Pricing

• Usage and platform tiers depending on how you build and deploy.

7) Freshchat (Freshworks)

Best for: customer support teams that want an omnichannel chat and bot setup.

Pros

• Strong support and ticketing direction
• Good when your main goal is customer service efficiency
• Fits nicely if you already use the Freshworks ecosystem

Cons

• Not the most direct choice for Instagram comment-to-DM lead generation

Pricing

• Part of broader support suite tiers and plans.

8) HubSpot Chatbot Builder, Drift, Tidio, Landbot

These can be great, but they solve a slightly different problem.

• HubSpot Chatbot Builder: best if your CRM is HubSpot and your main chat is on your website.
• Drift: best for B2B pipeline from website conversations.
• Tidio: strong for website live chat plus AI support.
• Landbot: great no-code builder for website and WhatsApp-style flows.

If your main goal is Instagram DM automation, treat these as “website chat first” options, not direct ManyChat replacements.

ManyChat vs alternatives: side-by-side

Use this as a quick decision filter.

If you are focused on Instagram lead gen and DM conversion

• Top pick: Inrō
• Why: Instagram-first triggers and flows matter most here.

If you are focused on team inbox operations and routing

• Top picks: respond.io, Sprout-style inbox platforms, Freshchat, Intercom
• Why: assignments, SLAs, reporting, and integrations matter more than funnel building.

If you are focused on omnichannel across WhatsApp and beyond

• Top picks: UChat (many channels), Botpress (custom)
• Why: one platform across channels beats stitching tools together.

Your next steps

If you want results quickly, do not try to automate everything on day one.

Step 1: Pick your category

• Selling in DMs
• Support at scale
• Omnichannel operations

Step 2: Launch 2–3 automations that cover 80% of value

1. Comment-to-DM link delivery
2. FAQ auto replies in DMs (pricing, shipping, booking, availability)
3. High-intent routing (book call, send checkout link, alert a human)

Step 3: Add one simple improvement loop

• Tag conversations by intent
• Track outcomes (booked, purchased, qualified)
• Update your replies every week based on what people actually ask

Try Inrō to boost your Instagram growth and sales.

Attract more leads, target them with DM campaigns, and automate your interactions on Instagram!

Start for free

Frequently asked questions

What are the best ManyChat alternatives for Instagram?

If Instagram is the priority, start with platforms that are Instagram-first for comment-to-DM and DM conversion: Inrō and Chatfuel are strong options. If you need team routing and inbox ops, respond.io is a better fit.

Which is better, Chatfuel or ManyChat?

ManyChat is great for widely-used, simple funnels and templates. Chatfuel is often preferred by teams that want a visual builder feel with solid Instagram trigger support. The better choice is the one that matches how you like to build and maintain flows.

What is the disadvantage of ManyChat?

The most common complaints are that it is not Instagram-native, it is best when flows are simple and structured, and teams sometimes outgrow it when they need deeper routing, reporting, or omnichannel workflows.

Is ManyChat Meta approved?

ManyChat connects through Meta’s messaging stack and must follow Meta permissions and limits. Always verify the specific connection and permissions in your Meta Business settings for your account.

What can I use instead of ManyChat?

If you want Instagram DM conversion, Inrō and Chatfuel are strong starting points. If you need team inbox operations, look at respond.io. If you want WhatsApp-first, look at Wati. If you want website AI support, look at Chatbase or Tidio.